Happy New Year

2011 was an extremely busy year for 8 to Infinity Pte Ltd. We had a lot of migrations consolidating all servers into our own IPs and consolidating scattered about racks into only East and West location. With such consolidations, it enables us far more flexible compared to previous and allow us to offer a lot more services to our Customers.

Apache Vulnerability

Everyone using Apache do take note of this vulnerability which will affect a lot of the systems running Apache:

The Apache Software Foundation issued an alert, along with workarounds for the exploit, late Thursday evening, in advance of its promised patch.

“By sending specially crafted HTTP requests which include malformed range HTTP header, an attacker can disrupt the normal function of the web server, thus disallowing legitimate users to receive responses from the web server,” the development team wrote in its advisory. “This issue affects all Apache software versions and a patch has not been released yet.”

One server Migration – Multiple Servers setup

We have to migrate a particular server which the owner has problems because he had hard coded a lot of his programs and also have payment gateway tied to the old IP. We setup a new server for his migration, where he moved the old server to the new server and have the DNS pointed to the new server. We setup another redirector to redirect his existing traffic to new server. This ensured that nothing was lost and we had a successful transfer. It was tough work, but if we can lessen the burden of our customers, we are more than happy to do it.

Let’s Stop Paypal Fraud Together

If you received any Paypal email that is suspicious, do not just delete, but do forward to spoof@paypal.com so that they can investigate. We had done so and receive a standard reply as below, lets continue to do our part to prevent the Internet from becoming a Scammers’ Paradise.

Hello ,

Thanks for forwarding that suspicious-looking email. You’re right – it
was a phishing attempt, and we’re working on stopping the fraud. By
reporting the problem, you’ve made a difference!

Identity thieves try to trick you into revealing your password or other
personal information through phishing emails and fake websites. To learn
more about online safety, click “Security Center” on any PayPal webpage.

Every email counts. When you forward suspicious-looking emails to
spoof@paypal.com, you help keep yourself and others safe from identity
theft.

Your account security is very important to us, so we appreciate your
extra effort.

Thanks,

PayPal

This email is sent to you by the contracting entity to your User
Agreement, either PayPal Ince, PayPal Pte. Ltd or PayPal (Europe) S.à
r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered Office:
5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118
349.

8 to Infinity Renews Partnership with SmarterTools

8 to Infinity Pte Ltd is pleased to announce it has renewed its partnership with SmarterTools Inc. to distribute feature-rich software to qualified customers.

Under the terms of the partnership, customers that purchase [qualified offering] will receive professional editions of the SmarterMail mail server, SmarterStats Web log analytics and SEO software, and SmarterTrack customer service software at no additional charge. The software bundle is valued at $800 (U.S. dollars).

“SmarterTools has provided us with an extremely competitive edge over the rest of our competitors by allowing us to bundle our Singapore Dedicated Servers with their Bundle offerings,” said CEO, 8 to Infinity Pte Ltd, Mr Lim Boon Chuan.

SmarterMail is a cost-effective Microsoft Exchange alternative, bringing enterprise-level functionality to businesses, ISPs, and Web hosting environments. Features include a rich Webmail interface, file storage, detailed reporting, events/notifications, throttling, email archiving, intrusion detection/prevention, advanced synchronization, out-of-the-box antispam and antivirus and optional add-ons for Exchange ActiveSync, Commtouch Premium Antispam, and Commtouch Zero-hour Antivirus.

SmarterStats is comprehensive Web log analytics and SEO software that cost-effectively delivers relevant, accurate, and detailed website statistics to help businesses increase conversions and maximize ROI.

SmarterTrack is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Features include a ticket system, live chat, call logs, time logs, Who’s On, branding and language support, cost analysis, data mining, reporting, surveys, a task management system, and a knowledge base.

About SmarterTools
Founded in 2003, SmarterTools Inc. is an information technology management software company based in Phoenix, Arizona. SmarterTools builds a Windows mail server, customer service software, and Web log analytics and SEO software that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries. Additional information about SmarterTools Inc. and the SmarterTools product line is available at the company website: www.smartertools.com.

About 8 to Infinity Pte Ltd
8 to Infinity Pte Ltd is a privately held Singapore company established in 2 Nov 97 and incorporated on the 1st Mar 2000 registration number 200001687Z. 8 to Infinity provides Premier internet web hosting, colocation, dedicated servers and managed services utilizing cutting edge technologies. http://www.8.to.

Early in the Morning Server Issues

Early in the morning, two servers are down, one server cannot do remote access, the other change IP and changed it wrongly such that even after she requested for a reboot, server is still down. Looks like have to send someone down to take a look at the server and change the IPs for them properly as well as do a reboot of the Windows server that cannot remote properly.

Blade Server

This is a typical server blade system. We have a few in the datacenter. Useful but problem is the consumption of electricity per square foot is much more intensive. Therefore new generations of datancenters are built with even more power per square feet to deal with the increasing usage of blade servers.

Server8_blade_server

Maintenance of Eastern Datacenter

Dear Valued Customer,

In order for us to serve you better, we have to schedule the following maintenance:

FROM

:

2nd July 2011 (Saturday) 06:00 AM

TO

:

2nd July 2011 (Saturday) 10:00 AM

MAINTENANCE DURATION

:

4 Hours

SERVICE IMPACT DURATION

:

NIL

How you and your customers/users WILL be affected:

-

Please be informed that there will be no service impact during the maintenance period.

Activities to be performed during service disruption:

-

Upgrading of Software at our upstream provider

Singapore Qmail Migration

8 to Infinity is doing a Qmail upgrade for the Lucky and Unagi main Qmail systems to a much faster platform.
Common post-migration issues:

1)Problem: DNS Caching at client side. Unable to retrieve via POP3
Solution: Ask client to login to webmail to check their email to ensure they can login. Then get them to restart computer+modem to clear DNS cache

2)Problem: Client might see double “Trash/Draft/Sent” folder in webmail
Solution: This is due to a conversion of a IMAP server. There will be no impact on this, client can safely ignore it.

Otherwise, everything should be working perfectly fine.

Northern Datacenter Maintenance

This notification is to inform you that we are conducting a planned maintenance exercise to your servers’ co location network during the following interval.

Date : 26/06/2011 Sunday

Time : 00:30 – 04:30 SGT (GMT+8:00)

Reason : Planned Network Maintenance Exercise

Impact : Intermittent connection outage during maintenance window

Action : No action needed

Maintenance of Web site

A good web site, with lots of interative features such as forums, blogs, cms, shopping carts etc requires a lot of programming. Also a lot of web designers tend to use open source which is free. Butt here is an inherent problem. You pay a lot of money for the web site but the programming needs to be patched once in a while to prevent hacking. A lot of companies just pay for the web design without maintenance. When they are hacked, they do not know what to do and ask us as web hosting company to help them solve their issues. Cleaning up a hacked site cost a lot of time and efforts, which we as a specialized web hosting company do not have the developers necessary to do it. We do recommend web developers who are our resellers, but they too have to charge to make a living. Nothing is free in the world especially when originally the web site owner do not have maintenance contract with the initial web developers. Such cases are becoming more and more common as companies look for more fanciful stuff ignoring the fact that such maintenance relies on good internal IT team or maintenance team.

Northern Datacenter Maintenance

This notification is to inform you that we are conducting a planned maintenance exercise to your servers’ co location network during the following interval.

Date : 22/05/2011 Sunday

Time : 00:30 – 04:30 SGT (GMT+8:00)

Reason : Planned Network Maintenance Exercise

Impact : Intermittent connection outage during maintenance window

Action : No action needed

Northern Datacenter Maintenance

This notification is to inform you that we are conducting a planned maintenance exercise to your servers’ co location network during the following interval.

Date : 17/04/2011 Sunday

Time : 00:30 – 04:30 SGT (GMT+8:00)

Reason : Planned Network Maintenance Exercise

Impact : Intermittent connection outage during maintenance window

Action : No action needed

How to Configure your Iphone for SmarterMail

First of all, on your Iphone, tap Mail and then go

Settings > Mail > Accounts > Add Account

1. Choose your email account type:
1. Y! Mail (for Yahoo!)
2. Gmail
3. Mac
4. AOL
5. Other

2. Click Other
3. Select a server type — IMAP, POP, or Exchange
(Choose IMAP or POP)
4. Enter your account information:
1. Enter your email address
2. The email server type (IMAP or POP)
3. Enter your incoming mail server (which may look like “mail.example.com”)
4. Enter your outgoing mail server (which may look like “smtp.example.com”)
5. Enter your user name and password for incoming and outgoing servers (you may not need to enter a user name and password for an outgoing server)

Northern Datacenter Maintenance

This notification is to inform you that we are conducting a planned maintenance exercise to your servers’ co location network during the following interval.

Date : 27/03/2011 Sunday

Time : 00:30 – 04:30 SGT (GMT+8:00)

Reason : Planned Network Maintenance Exercise

Impact : Intermittent connection outage during maintenance window

Action : No action needed